Testimonials
Don’t take our word for it. Hear what leading brands are saying about their transformative RPA journey with OrangeWorkforce!
Swagelok Malaysia
Customer Testimonial
“In Finance, we were struggling with a lot of manual workflow impacting team productivity. Our Account Receivables (AR) team was spending a lot of time to manually spool the monthly Statement of Accounts (SOA) and emailing them to customers one by one.
“With RPA, it took us less than an hour, 45 minutes to be exact, to send out monthly Statement of Accounts, as compared to 5 days when done manually.
“Not only did we enjoy significant time savings, enabling our associates to increase productivity in other important activities, it also relieves them of the emotional stress of having to face this tedious and menial activity every month. The RPA process also ensures completeness in the SOA circulation, meaning no customers will be accidentally left out from our emails.”
Wendy Lim
Finance Director
Swagelok Malaysia
“Our company has enjoyed a lot of support and benefit from the projects that we run together with OrangeFIN.
“There are many service providers in the market, but it’s not just about the technology know-how that a vendor can provide but also for them to have a dedicated and committed team with good team spirit that that customers can feel and work together with them.
“Working with OrangeFIN has been promising, and we believe that it will continuously be promising in the future in all projects that we are going to work together with OrangeFIN.”
Ngan Ze Hong
Operations Manager
Swagelok Malaysia
“OrangeWorkforce has considerably enabled the smooth running of our operations. The most significant benefit is the full utilization of resources for the execution of repeatable jobs, resulting in a monthly saving of 300 human work hours.”
“OrangeWorkforce helped enhance various procedures for routine jobs, for example updating the SAP system when customers request to push out or pull in materials, and miscellaneous issues such as checking the Goods Received status via the customer portal after an item has been delivered, and for non-delivered items, checking and confirming the delivery date within the agreed time-frame.
“OrangeFIN also gives virtual support for teams working on on-going projects, generating quotations, and printing delivery orders. Currently under development by OrangeWorkforce, the Dashboard for bot performance is also worthy of mention.”
Wang Soon Seng
Assistant Operations Manager
Swagelok Malaysia
About Swagelok Malaysia
Swagelok designs, manufactures and delivers an expanding range of the highest quality fluid system products. Swagelok Malaysia is the authorised Sales and Service Representative for customers in Malaysia with a resilient track record of over 40 years.
Their seamless collaboration with Swagelok Company enabled them to establish excellent customer service and solutions and supply reliable quality products and services in a timely manner to meet their customers’ needs. Their management team consists of qualified engineers from various industries with over 15 years of experience.
Alongside highly-skilled and dedicated associates, they strive to provide unparalleled customer experience and be their customers’ Total Solutions Partner. They strive to amplify operational excellence by inspiring tomorrow’s workforce to enrich critical customer experiences and adapt to a changing market place.
