OrangeWorkforce Use Case
RPA Boosts Data Accuracy and Decision-Making in Manufacturing and Logistics Order Fulfillment
RPA in Transportation and Logistics: Transforming Efficiency and Accuracy
RPA in transportation and logistics is revolutionising the industry by automating key processes, enhancing operational efficiency, and improving data accuracy. A prime example of this is how RPA boosts data accuracy and decision-making in manufacturing and logistics order fulfilment. With RPA, businesses can automate tasks such as tracking shipments, managing inventory, and processing orders, significantly reducing the risk of human error while improving overall productivity.
Integrating RPA in logistics and supply chain also optimises decision-making by providing real-time data insights, allowing companies to respond swiftly to changes in demand or supply chain disruptions. This level of automation not only streamlines workflows but also improves customer satisfaction by ensuring timely deliveries and accurate order processing.
Industry
Manufacturing & Logistics
Results
- Productivity gains as supervisor able to focus on higher value tasks
- Faster detection of discrepancy in the records based on reconciliation reports
- Enhanced decision making based on accurate and reliable data
Applications Involved
- Microsoft Outlook
- Microsoft Excel
- Epicor ERP
- Sharepoint
Background
A company that produces goods and a supply chain business needs to manage the order fulfilment from inventory management, warehousing, to the distribution of goods in a timely and efficient manner.
Manual Process Before OrangeWorkforce RPA:
- Customer Service daily read, and track received emails on goods delivery notice (GDA)
- Customer Service will forward the email to respective customers
- Customer Service will download undelivered listing reports from ERP system.
- Supervisor will track on the goods to be delivered to which warehouse daily
- Supervisor will provide report list to different warehouse teams to inform the expected goods arrival.
- Once received at warehouse, Finance team will issue invoice to customer, and supervisor also needs to track each customer is billed accordingly.
Automated Process with OrangeWorkforce RPA:
- Every day, the bot scans incoming emails containing goods delivery notices and forwards them to the appropriate customers according to a customer listing file.
- Bot conducts reconciliations between incoming emails and the system’s records of undelivered items.
- Bot generates daily reports intended for the planner to aid in inventory management tasks
- Bot compiles daily report for the warehouse team to facilitate tracking of deliveries.
- Bot prepare daily report for the Finance Department to ensure the accuracy of invoicing
Results After OrangeWorkforce RPA:
- Productivity gains as supervisor able to focus on higher value tasks
- Faster detection of discrepancy in the records based on reconciliation reports
- Enhanced decision making based on accurate and reliable data
Discover how RPA in manufacturing is enhancing operational efficiency and reducing costs by automating production line processes and inventory management.